Sky TV steal £1000 (£2000) from a customer and refuse to give a refund. Why should these large companies be allowed to get away with blatant theft?
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2 comments:
Thank you very much for blogging about this. It really is a great help.
Catherine
Catherine, I'm glad to help. It's a shocking story and one to learn from. I have my vision of growing Document Direct to be just as huge as Sky (we can all dream) and I would like each and every person involved in my organistion to excel at customer service. If those at the top of the chain of command don't care about their customers then that is the CULTURE that will filter downwards. In a much smaller organisation it is easier to spot those that care about their customers and those that don't. I believe the people at the top of these organisations are only intersted in lining their own pockets and don't give a damn how it's achieved, otherwise they would be putting systems in place to make sure that every customer is as important as the first.
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